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FAQ

 

1. Where are you located?

Big Blue is an American business created, owned, and operated directly by the Artist himself Roland St John. Our address is 98 Munyan Putnam, CT. 

2. Can I wear it in water?

 Although our jewelry is inspired by our ocean it is not recommended by the harshness of the salt content of the sea. If you do, it is recommended that you rinse it every time it is worn in fresh or salt water.

 3. Will Sterling Silver Tarnish?

 Over time it may tarnish. Some peoples body chemistry reacts different with sterling. We do offer “Sunshine Cloths” which work very well on our .925 sterling silver. Just wipe it and it will look like new.

 4. Can I return a chain that is the wrong size?

 Yes, quite often people do order a wrong size chain. Just return it in “like new” condition and we can swap it for another size. Please note that Omega chains can kink or bend if not packaged correctly. If a chain comes back damaged and we cannot offer a replacement. If damaged, we can offer you another chain at a reduced price.

 5. How do I care for the bronze and pewter?

 Both are finished with a protective coating that will last if cared for properly. It is a clear acrylic lacquer sprayed on during the finishing process. Avoid cleaning it with any harsh chemicals or wearing it in water. If it starts to become dull after time you can periodically use clear acrylic spray as well.

 6. Why is my bronze pendant turning green?

 For the same reasons listed above, some people’s chemicals can affect the bronze metal. Most of the time if this happens you can use an old toothbrush and some mild dish soap to remove the oxidation. Then to keep it lasting longer re apply a clear acrylic spray to both sides.

 7. Will I be charged for VAT or Duties for international orders?

 As the purchaser, you are responsible for making sure jewelry can be lawfully imported to your destination country. When you order from Big Blue by Roland St John, you are the importer of record and must comply with all laws and regulations of your country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees charged by your country.

As the receiver of international jewelry items, you may be subject to such import taxes, customs duties, and fees, which are charged upon arrival in your country. Any charges for customs clearance are the responsibility of the buyer; we have no control over these charges and do not know which, if any, charges will apply.

Customs policies vary from country to country if you are not sure, you should contact your local customs office for information. When customs clearance procedures are required, they may cause delays beyond our original delivery estimates, but in most cases are non-issues.

Delivery in the UK will be charged a VAT tax upon receiving shipments. These are additional taxes from your government and NOT from BigBlueDive.com

 International orders may require additional postage for taxes or duties upon arrival. These are NOT our charges. Please check with your government on imported goods from the US. These are additional taxes from your government and NOT from BigBlueDive.com.

8. Do you have a return policy?

 We accept returns within 30 days of purchase. Please read more here to see if your purchase is eligible for return: Return Policy

 

9. My purchase is eligible, how do I start a return?

If you package is eligible for a return simply contact us to begin the return process:

  • Email: Roland@bigbluedive.com
  • Facebook Live Chat Click: Here
  • Telephone: 1-860-315-9947

 

 

 

 

 

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